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Virtual Reference Service

Mission Statement

The Association of Jesuit College and University (AJCU) Libraries Virtual Reference Service (Chat with a Librarian) is committed to providing high quality online reference service to students, faculty, and staff of all the participating Jesuit institutions. See the list of participating AJCU libraries below.

Service Overview

The AJCU Virtual Reference Service provides online reference help to the primary clientele of the participating Jesuit institutions, including the University of Detroit Mercy, 24 hours a day, seven days a week. This collaborative program allows UDM to extend its standard hours of operation by distributing reference service across multiple libraries and time zones.

Using the Chatstaff software allows the librarian to chat with the patron; the service is cooperatively staffed by AJCU librarians 9 AM-9 PM, and by librarians hired by's Librarians by Request service 9 PM-9 AM.

The University of Detroit Mercy librarians contribute six hours per week to this service.

Service Philosophy

The AJCU Virtual Reference Service was created in order

  • to provide a new method of delivering reference services to the clientele of the participating Jesuit institutions
  • to provide an additional way to reach users, particularly students, who use chat software in their daily communication with...
Permalink Last updated 08/17/2017 by R. Davidson

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